T'S & C'S | Ettalong Yoga

Terms and Conditions

Intro Offer- 3 Classes in 3 weeks

The Yoga Intro Offer can be used to attend any of Ettalong Yoga's group yoga classes.
Class Credits need to be pre-booked and are subject to booking availability.
The intro offer cannot be used on Private Classes.
The Intro Offer is valid for 3 weeks from the date of client's first visit. Classes not used by this time will expire.
In exceptional circumstances, the 3-week validity may be extended.
Booking and cancellation policies apply to the Yoga Intro Offer (as stated below).
The Intro Offer is non-refundable unless under extenuating circumstances.
The Intro Offer can not be partially refunded. Once a class has been booked, the pass is regarded as active and can not be refunded.
Class credits cannot be shared or transferred to another client.

Casual Yoga Classes

Casual Yoga Classes can be used to attend any of Ettalong Yoga's group yoga classes.
Casual Classes cannot be used for Private Classes.
Class Credits need to be pre-booked and are subject to booking availability.
Casual Classes are valid for 3 months after the sale date, at which time the Casual Class Pass expires.
Casual Classes are non-refundable, unless under extenuating circumstances.

6 Class Yoga Pass

6 Class Yoga Passes can be used to attend any of Ettalong Yoga's group yoga classes.
6 Class Passes are valid for 2 months after the purchase date, at which time the Casual Class Pass expires.
6 Class Passes is non-refundable unless under extenuating circumstances.
Class credits cannot be shared or transferred to another client.
Class Credits need to be pre-booked and are subject to booking availability.

Creche Visits

Private Classes (Appointments)

Private Classes are personalised classes where a client and an instructor work individually - or in a small group, by request.
Private Classes can be either 45, 60 or 90 minutes in duration.
Private Classes must be pre-paid prior to attending.
Private Class passes are non-refundable unless under extenuating circumstances.
Private Classes will be forfeited for no-shows or late cancellations (less than 3 hours notice), unless under extenuating circumstances.

Gift Vouchers

Gift Vouchers can be purchased for a nominated amount.
Vouchers are valid for 6 months from the sale date.
Gift Vouchers are non-refundable unless under extenuating circumstances.
Gift Vouchers can be exchanged for another class pass type/service of similar value.

Cancellations

Cancellations are the responsibility of the client.
Cancellations should be made via MindBody
If cancellations cannot be made via MindBody, Ettalong Yoga will need to be notified via email to kellysunartha @gmail.com at least 24 hours prior to the class or appointment. Alternatively, clients can call 0432 065 059 to make the cancellation.
Cancellations can not be made via Soial Media platforms such as Facebook Message, Instagram Message.

Early Cancellations:

Early cancellations will result in the associated class or appointment being returned to the client in the form of class credit.
This credit can be used to book another class at a later date.
An "Early Cancellation" can be made within the following windows:

a) 3 hours to a group yoga class

b) 3 hours to a private yoga class

Consideration will be taken under extenuating circumstances where a client cancels outside of the 3 hour window.

Late Cancelations:

A cancellation is considered late if a client cancels their class within the period described above.
A class that is regarded as a late cancel will not be re-credited to a client's MindBody account.
Unlimited Members/Pass Holders may be charged a $10 late-cancel fee if they do not cancel within the 3-hour window to make their space available to someone else.
An appointment (aka a Private Class) that is regarded as a late cancel will not be re-credited to a client's MindBody account.
Consideration will be taken under extenuating circumstances where a client cancels outside of the 3-hour window.

COVID-19

Masks

Masks are not mandatory in Group Classes at Ettalong Yoga.
Instructors will wear masks whilst teaching when appropriate or mandated (i.e. an instructor may remove their mask to raise their voice to a level at which all clients can safely hear their instructions)

QR Code

Symptoms

If you are currently displaying any associated COVID-19 Symptoms, please contact the studio to cancel your class or appointment.

Memberships

All memberships are for a 13 week minimum period from your first regular debit date, after your initial sign-up payment.
Memberships will continue on after your initial 13 weeks until such time as you decide to cancel/terminate the contract.
Memberships can be cancelled at any time after your minimum contract period with 2 weeks notice.
Memberships can be paused for up to two weeks per 3 month period, with a minimum of two weeks notice.
Ettalong Yoga may temporarily suspend memberships in the event of a closure (holidays/ mandated closures), and members will not be charged during this time.
All booking and cancellation policies apply to members as per the conditions stipulated above.
Class credits cannot be shared or transferred to another client.
Class Credits are subject to booking availability and will remain active on your account for 3 months from their release date for you to use/make-up.
Class credits are only valid whilst your membership is active and will be forfeited once membership is cancelled.
Ettalong Yoga & Belle Movement reserve the right to change or alter class times on the schedule throughout the your contracted membership period- as much notice as possible will be given to any changes to our regular timetable.

Membership Class Top-Ups

Any Ettalong Yoga or Belle Movement Members are welcome to purchase additional Class Top-Ups to add extra classes to their membership.
Yoga Class Top-Ups are valid for any of the group Yoga Classes on the timetable.
Belle Class Top-Ups are valid for any reformer/pilates or Belle Movement group classes on the timetable.
Class Top-Ups are valid for 4 months from the purchase date, after which time, they will expire- unless under extenuating circumstances.
Unused Class Top-Ups will not refunded once expired.
Class Top-Ups cannot be shared with another client.
Class Credits are subject to booking availability.