T'S & C'S | Ettalong Yoga

Terms and Conditions

Booking Policies for Passes/Class Credits:

Passes are valid from the start date of your choice- selected at the time of purchase. (Except for Casual Visits which can be rescheduled for up to 1-month from purchase date.) Please note that you will not be able to make bookings until your pass activates on the start date you have selected.
Pass expiry periods are as follows: Intro Pass is valid 3 weeks, 6-Class Pass is valid 2 months, 12-Class Pass is valid 6-months. (Memberships are for a 6-month minimum period and do not require renewal unless cancelled.)
Class Credits can be used towards all regular classes on the Ettalong Yoga timetable. (Excludes speciality classes and events such as our Monthly Mellow, Family Yoga and Private Yoga classes etc)
Class Credits need to be pre-booked and are subject to booking availability. (Please ensure you continue to schedule your booking after your payment has been successful.)
Credits expire and can no longer be used from your expiry date onwards. The expiry date is NOT the last date of use, so please ensure bookings are made before this date.
If you are unable to attend a pre-booked class, please cancel yourself online/via the app within 3-hrs of the scheduled class time to avoid late cancellation and loss of the class credit.
For late cancellations (less than 3 hours), we appreciate you letting us know if you cannot make it via text or email so we know whether or not to expect you.
Classes with less than 3 students pre-booked may be cancelled by Studio Management prior to the scheduled class time, with as much notice given as possible to any registered students. In the event that classes do not go ahead, you will be notified by staff via your contact phone and email address provided. In this instance your class credit will be returned to allow for re-booking and a pass extension may be requested.
Passes and class credits are non-refundable and will not be extended for any other reason, unless at management's discretion under 'extenuating circumstances' prior to expiry.
Passes are unable to be reactivated once already expired. Any remaining unused sessions will be forfeited if not used within the allocated time shown according to your pricing plan.
Class credits cannot be shared or transferred to another client.

Private Classes (Appointments)

Private Classes are personalised classes where a client and an instructor work individually - or in a small group, by request.
Private Classes can be either 45, 60 or 90 minutes in duration.
Private Classes must be pre-paid prior to attending.
Private Class passes are non-refundable unless under extenuating circumstances.
Private Classes will be forfeited for no-shows or late cancellations (less than 24-hours notice), unless under extenuating circumstances.

Gift Vouchers

Gift Vouchers can be purchased for a nominated amount.
Vouchers are valid for 6 months from the sale date.
Gift Vouchers are non-refundable.
Gift Vouchers can be exchanged for another class pass type/service of similar value.

Cancellations

Cancellations are the responsibility of the client.
Cancellations should be made via our Website Portal or our Spaces by Wix App
If cancellations cannot be made yourself via the website/app, Ettalong Yoga will need to be notified via email to hello@ettalongyoga.com.au at least 24 hours prior to the class or appointment. Alternatively, clients can call or text 0432 065 059 to make the cancellation.
Cancellations can not be made via Social Media platforms such as Facebook Message, and Instagram Message.

Early Cancellations:

Early cancellations will result in the associated class or appointment being returned to the client in the form of class credit.
This credit can be used to book another class at a later date.
An "Early Cancellation" can be made within the following windows:

a) 3 hours to a group yoga class

b) 3 hours to a private yoga class

Consideration will be taken under extenuating circumstances where a client cancels outside of the 3 hour window.

Late Cancelations:

A cancellation is considered late if a client cancels their class within the period described above.
A class that is regarded as a late cancel will not be re-credited to a client's online account.
Unlimited Members/Pass Holders may be charged a $10 late-cancel fee if they do not cancel within the 3-hour window to make their space available to someone else.
An appointment (aka a Private Class) that is regarded as a late cancel will not be re-credited to a client's online account.
Consideration will be taken under extenuating circumstances where a client cancels outside of the 3-hour window.

Memberships

All memberships are for a 13 week minimum period from your first regular debit date, after your initial sign-up payment.
Memberships will continue on after your initial 13 weeks until such time as you decide to cancel/terminate the contract.
Memberships can be cancelled at any time after your minimum contract period with 2 weeks notice.
Memberships can be paused for up to two weeks per 3 month period, with a minimum of two weeks notice.
Ettalong Yoga may temporarily suspend memberships in the event of a closure (holidays/ mandated closures), and members will not be charged during this time.
All booking and cancellation policies apply to members as per the conditions stipulated above.
Class credits cannot be shared or transferred to another client.
Class Credits are subject to booking availability and will remain active on your account for 3 months from their release date for you to use/make-up.
Class credits are only valid whilst your membership is active and will be forfeited once membership is cancelled.
Ettalong Yoga reserves the right to change or alter class times on the schedule throughout the your contracted membership period- as much notice as possible will be given to any changes to our regular timetable.